Student Resource Center
University Complaint System
TUI University has created a University Complaint Resolution System (UCRS) aimed at ensuring speedy resolution of all complaints in a fair, efficient and collegial manner, without regard to age, gender, religion, national origin or sexual orientation.
The UCRS is open to all students. Students may submit a formal complaint through their student account by CLICKING HERE (https://sss.tuiu.edu). All complaints will be answered within 24 to 48 business hours of receipt.
Acceptable complaint topics that may be submitted through the UCRS include:
- Professors do not provide timely feedback on course assignments
- Professors do not provide grades in a timely manner
- The Advisement Center did not respond to an inquiry in a timely manner
- TUI staff treated you unprofessionally
- The Financial Department did not respond to an inquiry in a timely manner
- The Registration Department did not respond to an inquiry in a timely manner
- The IT Department did not respond to an inquiry in a timely manner
All complaints will be reviewed and forwarded to appropriate departments for resolutions. The student will receive an email with the resolution to the complaint within 24 to 48 business hours. We strive to achieve a satisfying resolution to every concern.
Direct inquiries may be sent to Mrs. Natasha Finaly at ntreer@tuiu.edu or 800-375-9878 ext 2145.
For academic concerns and appeals, including proper protocol and appeal procedures, please review the standards and regulations section of the university catalog from the following pages of our website:
For Financial Aid questions or concerns, please contact the Financial Aid department by emailing financialaid@tuiu.edu
For specific IT questions, please contact the TUI University IT department by emailing support@tuiu.edu
